Making Small Talk
Networking Help for the Introvert
Part 2
by Susan Dunn
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Then they move down to the break room where people have gathered. Tomaso enters and takes the extended hand of Saul, the CFO and shakes it firmly. Saul's a talker, and all Tomaso has to do is listen to Saul brag. His senses remain alert to who else is entering the room. He takes the temperature and listens for conversational cues.
Perhaps there's a new employee, or someone's sick, or has been promoted. Anne walks in. An introvert, she's the most important person to Tomaso. She works for the Supply Manager, the one who orders the paper. Tomas moves toward Anne, remaining at the farther distance introverts prefer, and just beams, radiating warmth.
He relaxes his body, extends his palms slightly forward, suggesting, though not initiating a hug. He knows Anne's the "mother" of the group, and suspects she will hug him, which she does, but he knows to let the introvert lead. He's just available for what will likely transpire. And so it proceeds. Keen to the different personalities he's dealing with, he works the room mostly by standing there smiling.
When he leaves, after just a few minutes, Anne asks, "Is he the one who's wife is expecting?" No one can answer. Things went well; Tomaso didn't talk about himself.
Much of what we call "relating," has to do with listening, with a few filler phrases and nonverbals. Here are a few. Say and do them without anxiety, and you'll have most of the work done:
Raise your eyebrows and say, "Oh really?"
Purse your lips and furrow your brows and say, "Is that right? I didn't know that."
Smile, maintain an open body posture, move slowly, observe preferred distances in position, and say just about anything light and inconsequential: "Good to see you," "Boy, red is really your color," or "How about them Bears?"
Use facts with men; talk to women about their appearance. Nothing suggestive, of course. Notice a bracelet, a ring.
Notice that Tomaso calls the women "Chula," (no translation) -- just affectionate and complimentary, with no sexual overtones. And notice he calls all the women this. Don't play favorites, or rather don't get caught playing favorites! The less you say the better, and of course avoid controversial topics, which can sometimes include such innocuous topics as weather and traffic, if they're particularly bad.
It's been over 100 degrees in my town for a week, 102 yesterday, and it was THE ONE THING nobody was talking about. Avoiding the most obvious thing on your mind is often a good policy.
When in doubt, talk about what's right in front of you. For instance, about the tacos -- "Did you find one you like? Did I bring enough hot sauce?"
"What's new?" always works. So does, "How are you doing?"
The introvert is the perfect audience for the extrovert, and in work groups, you can both expect far more extroverts, and count on that many of the introverts will be acting like extroverts. There's far less need to make conversation than you may fear.
Things to avoid? Anything heavy, including being "too" anything. The trick is to appear like you're not trying at all. Resist urges to get introspective, say anything significant, or teach anything. For more specific tips, see "Networking for Introverts."
At the bottom line, all that's required of you is that you show up, and stay out of trouble. The less you say, the less likely you'll be to get into trouble, which is easy for interoverts. Since most people are clamoring for attention and dying to be heard, your work is a whole lot easier than you might think. Smile, listen, be light and neutral, stay ... and return.
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