The Circle of Life -- The Zodiac Signs and the New Moon's Journey
By
Rebecca Brents
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When I have visited some of these 'type' of sites (yours is 'most unique,' and I do not bunch it together with the others:):) I had never gotten the one-on-one interaction like I do here...most are not 'personal' and do not have the 'human touch' as you and your staff give it.
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A Uniting Culture for the New Multicultural Workplace
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Never has it been more important in your organization to have a common language, and never has it been more elusive.
Today's office typically contains individuals from many different cultures, not just within the US, but from all over the world. People with different customs, beliefs, ways of thinking and different first-languages come together to work together, and the result can be confusion and misunderstanding.
"We need a common language," a manager from a state education agency told me the other day on the phone. She was inquiring about an Emotional Intelligence program, correctly thinking it might be the "new common language" for their agency. The old one, she said, something about "Steps" had worn itself out.
It is not easy understanding people from different cultures. It's not easy understand even on person! In the case of different cultures, we bring with us assumptions, stereotypes and generalizations which can get in the way of commonality.
Most of the time the technical vocabulary is understood, but other parts of communication are missed. Up to 90% of any communication is nonverbal, and gestures, postures, and expressions vary widely from one culture to another, as does intonation and phrasing.
It's easy to misunderstand another cultures expression of respect or warmth. When you meet someone new, the other person may be expecting a slight nod of the head, a quick handshake, a bow or a hug with a kiss on both cheeks. How are you to know?
I was working with a manager the other day who had a problem within the ranks. One of the employees was harassing some women, not all of them, or so the women were reporting, and it wasn't clear what was going on.
When the manager called the employee in and got to the root of the problem, it turned out he assumed that women in marketing would not "mind," while the women in the other fields would. Where he got that idea wasn't clear, but people have their ideas.
We could substitute:
- Men don't mind
- Asian Americans don't mind
- Short people don't mind
- Presbyterians don't mind
- People who haven't finished college don't mind
- Southerners don't mind
- Rich people don't mind
- Irish people don't mind
- Hearing-impaired people don't mind
Generalities like this simply don't work.
In "Beyond Race and Gender," author R. Roosevelt Thomas defines managing diversity as "a comprehensive managerial process for developing an environment that works for all employees."
And "all" employees are individuals, so there you have it.
There remains the need for a common language, and given the extreme diversity these days, Emotional Intelligence is an excellent tool. I have trained coaches from all over the world in EQ, and the concepts are understood by all. In fact there's interest in EQ all over the world.
Emotional Intelligence competencies include flexibility, intuition (good for reading nonverbal communication), resilience, interpersonal skills, communication and empathy. They are based on understanding one's own emotions and those of others, and managing your own and those of others for the best outcome.
People from all cultures have the same emotions and want to be treated with respect. Emotional Intelligence can bring the common language and culture that is missing.
Copyright (c) Susan Dunn 2004 All rights reserved.
Susan Dunn, MA, Clinical Psychology, The EQ CoachT, Susan Dunn. Susan is the author of "How to Live Your Life with Emotional Intelligence."
I offer coaching around emotional intelligence for career, relationships, resilience (the skill for this decade), transitions, retirement, and personal and professional development. I train managers and coaches to teach EQ.
Mailto: sdunn@susandunn.cc for FREE eZines.
For free daily tips on how to develop your EQ, send blank email to: EQ4U.
It is by its promise of a sense of power that evil often attracts the weak.
~ Eric Hoffer ~
Born July 25, 1902
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| Enchanted Spirit is a non-denominational spiritual center of healing, support, self-improvement, personal guidance, education and writing. We publish multi-media works of New Age thought and information to encourage serenity and growth in individual life choices, advance the universal search for life's meaning, and promote tolerance for positive ideas from all philosophies and religious traditions, believing as we do that truth is where you find it. |
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Last updated May 7th, 2004
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