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What Emotional Intelligence Can Do For Your Organization in 2004 Part 1 by Susan Dunn Momentum Coaching |
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What Emotional Intelligence Can Do For Your Organization in 2004 Part 1 by Susan Dunn
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The culprit in low productivity, poor judgment, bad decisions, hiring the wrong people and losing the right people, unmotivated employees, lack of teamwork, and poor self-management is emotions.
The answer to high productivity, good judgment, smart decisions, hiring the right people and keeping them, motivating others, strong teamwork and managing oneself is also emotions.
Studies have shown that raising the overall EQ in an organization positively affects the bottom line.
We are not talking about a touchy-feely-huggy experience. Emotional Intelligence is based on empirical data, scientifically based, consists of basic competencies that can be learned and deals with emotions that affect our ability to think and produce.
It's about some serious emotional management of self and others around accommodating various personalities and cultural backgrounds, maintaining respect, trucing turf wars, resolving conflict, and building efficiency, flexibility and integrity through all levels of your organization.
Emotional Intelligence is non-invasive. It doesn't go into "why". Rather it teaches specific skills for understanding and managing emotions in everyday situations. If you think of a time when you saw an employee crater because of fear or anxiety, you've seen low EQ at work.
Emotional intelligence is learned behavior. It means being aware of your own emotions, understanding them, and managing them to bring about positive results, and being able to do this in regards to others.
Multicultural
It is particularly important in a diverse or multicultural environment to establish a company culture of Emotional Intelligence. Otherwise, because different cultures have different "rules," employees will be forced to think when they should be acting, and work will be slowed down.
For instance, if one department is Intentional, that is, they say what they mean and they mean what they say (deadlines for instance), and another department doesn't, how is the employee to maneuver this situation? It means "learning" that Bill expects deadlines to be met, but Mary doesn't, instead of having the company culture that deadlines will be met, intentionally.
EQ v. IQ
EQ is the measurement of Emotional Intelligence. We say that an individual has high EQ or low EQ. EQ can be developed over the lifespan, unlike IQ, which is more-or-less set in early adulthood.
Many of your employees are probably competent in their jobs skills. They have the academic education, the vocational training, the computer skills, specific experience in their fields, and the proficiencies to perform their jobs adequately, yet it is likely some are far better at getting the job done, and far easier to work with than others. The defining factor is Emotional Intelligence.
Here are three Emotional Intelligence competencies and how they work in the office environment.
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Susan Dunn, MA, Clinical Psychology, The EQ CoachT, Susan Dunn, MA, cEQc, The EQ Coach™, Susan Dunn. Bringing the power of Emotional Intelligence to YOUR life through coaching, eBooks, and distance learning. Midlife, retirement and transition coaching, career and relationships. Email for free EQ ezine. Want to be a certified EQ Coach? Email for information on this fast, affordable, comprehensive, no-residency program. Products available for licensing to build your practice. Visit the best ebook library on the Internet - EBook Library.

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Enchanted Spirit is a non-denominational spiritual center of healing, support, self-improvement, personal guidance, education and writing. We publish multi-media works of New Age thought and information to encourage serenity and growth in individual life choices, advance the universal search for life's meaning, and promote tolerance for positive ideas from all philosophies and religious traditions, believing as we do that truth is where you find it. |
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Last updated May 21st, 2004
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