The Circle of Life -- The Zodiac Signs and the New Moon's Journey
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Rebecca Brents
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Effective Communication
Tell Them What Time It Is,
Not How to Build a Watch
by Susan DunnWe've all had people like this working for us, or with us. People who couldn't communicate their knowledge in a way that was effective, engaging, informative and interesting.
What a waste of talent!
Do we have an obligation to make what we say interesting? No, but if we want people to listen to us, we must!
Do we have an obligation to make our knowledge accessible and informative to others? No, but what use is it if we don't?
Did you ever work with someone who knew their stuff but turned you off so completely you didn't want to stick around to get the valuable information or assistance you needed? In fact you avoided them and so did other colleagues and customers?
Do you have someone working for you now who is just so academic about things, even though you know they're an expert, you can't ever 'get' anything that's useful in real time?
Or maybe you know someone who simply bores you to tears, droning on and on, making you hunt through a bog of verbiage for what you need. This is the person who, when you ask what time it is, tells you how to build a watch. Way more than you needed, or wanted, and they waste so much of your valuable time.
Definitions
Pedantic - Boringly scholarly or academic; narrowly, stodgily, and often ostentatiously learned, as in showy or vainglorious.
Erudite - Possessing or displaying extensive knowledge acquired chiefly from books; profound, recondite (difficult) or bookish learning; to gain knowledge or understanding of or skill in by study, instruction, or experience
Comparisons
- Turns people off vs. Turns people on
- Self-centered vs. Helpful
- Disliked vs. Liked
Example
Alistair droned on, turning the presentation into a pedantic ego-trip, showing off how much he knew. He argued points that were strictly academic to the poor people trying to understand the theory of Emotional Intelligence and use it in real time. The HR Director watched the participants eyes glaze over and knew she had just wasted the company's valuable time and money, and probably turned the employees off to the idea of Emotional Intelligence as well.
Graciella, on the other hand, was a coach who was clearly erudite and really knew her stuff. She was able to engage the group and excite them about the practical possibilities of applying emotional intelligence to their work culture. They hung on her every word -- and most of her words were one-syllable! The HR Director knew they would leave the meeting with a clear understanding of the major points, and enthusiasm for applying what they'd learned.
Key Point
It's okay to know a lot, in fact it's a good thing and makes you a valuable employee and partner, but only if you use it in conjunction with your Emotional Intelligence. If you are arrogant about it, or unable to express your valuable knowledge in a way that engages other people, it won't matter what you know. No one will be listening. (EQ matters more than IQ.)
It's okay to know a lot, but it's not okay to be a "know-it-all."
Benefits
Better communication and teamwork.
Susan Dunn, MA, Clinical Psychology, The EQ CoachT, Susan Dunn, MA, cEQc, The EQ Coach™, Susan Dunn. Bringing the power of Emotional Intelligence to YOUR life through coaching, eBooks, and distance learning. Midlife, retirement and transition coaching, career and relationships. Email for free EQ ezine. Want to be a certified EQ Coach? Email for information on this fast, affordable, comprehensive, no-residency program. Products available for licensing to build your practice. Visit the best ebook library on the Internet - EBook Library.
I hate a fellow whom pride, or cowardice, or laziness drives into a corner, and who does nothing when he is there but sit and growl; let him come out as I do, and bark.
~ Samuel Johnson ~
Born September 18, 1709
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| Enchanted Spirit is a non-denominational spiritual center of healing, support, self-improvement, personal guidance, education and writing. We publish multi-media works of New Age thought and information to encourage serenity and growth in individual life choices, advance the universal search for life's meaning, and promote tolerance for positive ideas from all philosophies and religious traditions, believing as we do that truth is where you find it. |
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Last updated June 12th, 2004
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