Making Small Talk
Networking Help for the Introvert
Part 1
by Susan Dunn
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Tomaso arrived at the office with a bag of breakfast tacos for the staff. He sells paper, a highly competitive business, and he™s a top salesman for his company. Tomaso is also an introvert.
The smart people have always known that business is about relationships.
Now it™s called œnetworking,? and it™s always been the way to make money. Twenty years ago, my mentor told me, œHere™s the key, Susan. People do business with people they like and trust. That™s all you need to know.? Networking is the only way to do that.
Fear of strangers is absolute human nature, and you deny this at your peril. It™s monumentally important in today™s multicultural environment.
It™s survival instinct to be wary of people we don™t know and to notice differences. These reactions which come from the reptilian brain are strong and unavoidable. In our animal brains, any human could potentially harm us. So initially we react with suspicion to what we don™t know. We may over-ride it with all the things we know intellectually, but it™s an over-ride. In other words it takes time.
In good response-fashion (vs. œreacting?) we move from the reptilian brain up to the limbic (social instincts, which we also have) and then the neocortex (what we know intellectually). Building relationships is all about giving the other person time to experience you and to get over any negative initial impressions.
Relationships build slowly and they run on talking. There™s no such thing as small talk therefore; it™s all big!
So how can an introvert do this? Extroverts appear to have the edge. They™re over-represented in the higher levels of management, and show up anywhere more often. Since there are more extroverts, and since they are more œin your face,? most situations are geared toward their preferences. So we have Chamber mixers where people can run around handing out their cards which are quickly deposited in the circular file as soon as the person returns to their office, but the savvy introvert goes about it differently.
Let™s look at how Tomaso works. The receptionist, Maria, is his entry point. He watches and listens to her closely with the great intuition most introverts have. He calls and say, œHi chula, I™m bringing breakfast tacos tomorrow. Let everyone know.? Notice that he doesn™t try a manager, or the CEO.
Maria likes him immediately, so she helps him out. œGood,? she says. œThat other guys brings cookies and we want breakfast tacos. Bring potato and egg, chorizo and egg, and bacon and egg. And label them.?
Tomaso does exactly that. When he arrives, he gives Maria the bag, and she goes to work. She announces the breakfast tacos have arrived. Meanwhile, Tomaso knows Maria can™t leave the desk, so he™s brought her the kind of tacos she likes, with a paper plate, salt and pepper, and a small container of hot sauce. He™s thoughtful. He notices.
Then Tomas walks down the hall to Christina™s office. Christina™s Anglo, Germanic background, formal and reserved, but he knows she will be polite.
œHi chula,? he says. œThe tacos are here.? Then he stands there with a big smile on his face and says nothing else, just looks available and quizzical. Christina™s in upper level management and swings into action. He just follows her sophisticated lead in conversation.
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Susan Dunn, MA, Clinical Psychology, The EQ CoachT, Susan Dunn, MA, cEQc, The EQ Coach™, Susan Dunn. Bringing the power of Emotional Intelligence to YOUR life through coaching, eBooks, and distance learning. Midlife, retirement and transition coaching, career and relationships. Email for free EQ ezine. Want to be a certified EQ Coach? Email for information on this fast, affordable, comprehensive, no-residency program. Products available for licensing to build your practice. Visit the best ebook library on the Internet - EBook Library.