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	When It's Multicultural, and You Haven't a Clue Part 1 by Susan Dunn Momentum Coaching
Astrology, Tarot, and Self Improvement for the New Age.

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When It's Multicultural, and You Haven't a Clue
Part 1
by Susan Dunn

Page: 1 2

It happened again. I was asked to do a presentation for a business and the topic was to be "Memes and Emotional Intelligence in the Work Place."

Now I've been around a while -- well, let's say I'm a weathered veteran of the world-at-large -- and I know my field, Emotional Intelligence. I'm sure I "know" what this means, though I don't have a clue. I immediately agreed to do it, and I didn't ask.

As the time approached, I resisted looking up the word "meme". I realized I had right in front of me the perfect living example of multiculturalism, and I like to illustrate Emotional Intelligence situations in real time, as we all learn more.

This is a culture clash that will require finesse. Here we are, two people speaking the same language, both at least somewhat versed in Emotional Intelligence, or he wouldn't be asking me, and experts in our individual fields (he's the head of HR for a corporation), but he has given me a title that makes no sense to me, assuming that it will.

It might as well be another language. Neither of us is ignorant, neither of us is insensitive, we are both native speakers of English, and here we are: he is unintelligible to me and has no idea that he is.

My task is going to require a lot of emotional intelligence. I must figure out how to let him know I don't know what this means without either

(1) losing my credibility, or
(2) appearing to insult his use of the language or his intelligence, or his myopic view of things, or
(3) causing either one of us to "lose face" in front of the group.

Of course dealing with the shame of "losing face" would also be an EQ lesson; should we ever be ashamed when we don't know something? Who's culture is that? It's not the culture in coaching, worldwide, and that's one of the reasons I like coaching. Also Emotional Intelligence is global; we innately realize it's something we all have in common, and gives us a common language.

By the way, I had a Chinese client tell me the other day that I didn't know the concept of "lose face". Actually I was raised with it, as one of the most punishable offenses. It's what led me so easily into public relations, where I worked for many years saving people's and company's "faces" for a living.

So we have here precisely the dilemma every person from another culture faces every day, and more and more it goes on all day long in offices around the world.

So how do we deal with Diversity & Multicultural with Emotional Intelligence?

1. Learn what your own culture is, and how it differs, and to do this you must be open to studying and learning another culture. That's the only way you'll understand that people ARE different, and HOW different.

EXAMPLE: It is proper for a person being interviewed in the US, to make eye contact. It is not proper for an Aborigine, in Australia, having an interview to make eye contact.

ACTION POINT: Next time you encounter someone from another culture, instead of assuming you won't understand them and you have nothing in common, or they don't know how to "do things," seek the "forest" of commonality among the "trees" of diversity. There's not a culture on earth that doesn't understand warmth in the eyes.

Page: 1 2

Susan Dunn, MA, Clinical Psychology, The EQ CoachT, Susan Dunn, MA, cEQc, The EQ Coach™, Susan Dunn. Bringing the power of Emotional Intelligence to YOUR life through coaching, eBooks, and distance learning. Midlife, retirement and transition coaching, career and relationships. Email for free EQ ezine. Want to be a certified EQ Coach? Email for information on this fast, affordable, comprehensive, no-residency program. Products available for licensing to build your practice. Visit the best ebook library on the Internet - EBook Library.

An act of terrorism totally outside the bounds of international law and diplomatic tradition: a crisis that calls for firmness and restraint.
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Born October 1, 1924

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Last updated April 1st, 2004

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Answering Creativity's Call
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Rebecca Brents

Astrology is for Believers.

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Prayers for Healing: 365 Blessings, Poems, & Meditations from Around the World
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