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	'Soft' Skills Bring 'Hard' Results in Business by Susan Dunn Momentum Coaching
Astrology, Tarot, and Self Improvement for the New Age.

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'Soft' Skills Bring 'Hard' Results in Business
by Susan Dunn

According to an article in the August issue of the Journal of Personality and Social Psychology, Americans have one of the most emotionally distant work cultures in the world. Why are you not surprised?

They point out this "sterility" isn't good for business. It can lead us to miss what's really going on! The more so in a multicultural environment. The research showed that "friendlier" employees were more productive, because they were more effective communicators. "Friendlier" workers were defined as those who could pick up on nonverbal cues going on around them, and this requires high Emotional Intelligence.

In the US, our distant work relationships mean we tend to "focus too much on explicit meanings and often misinterpret"or even ignore"underlying ones." In the US "personal relationships are considered inappropriate at work and should be saved for social, non-work settings. By contrast, countries such as North Korea, South Korea, and China have a more social work ethic.

However you define "friendly," it involves a lot of Emotional Competencies such as empathy, flexibility, interpersonal skills, conflict resolution, anger management and the like. People with high EQ skills are more productive, and also happier and more successful in all areas of their lives.

People with high EQ have also developed both hemispheres of their brain (right and left) and are able to access them. Most of our education and training is left-brained (analytical, reason, linear), while we need our right-brain to process holistically. That means being able to get what's gong on by more than just the words being spoken, and using empathy to interpret nonverbal cues.

Example? You ask your assistant to complete a project for you. She says, "OK," but has her arms crossed, rolls her eyes, sighs, and spits out the words. And tapping her foot. If you aren't picking up on those nonverbals, you aren't cued in to the fact that, despite the word "OK," there's going to be trouble.

Increasing your Emotional Intelligence can pay off in all areas of your life. It all boils down to those important so-called "soft" skills that bring "hard" results.

Susan Dunn, MA, Clinical Psychology, The EQ CoachT, Susan Dunn, MA, cEQc, The EQ Coach™, Susan Dunn. Bringing the power of Emotional Intelligence to YOUR life through coaching, eBooks, and distance learning. Midlife, retirement and transition coaching, career and relationships. Email for free EQ ezine. Want to be a certified EQ Coach? Email for information on this fast, affordable, comprehensive, no-residency program. Products available for licensing to build your practice. Visit the best ebook library on the Internet - EBook Library.

I never even thought about whether or not they understand what I'm doing . . . the emotional reaction is all that matters as long as there's some feeling of communication, it isn't necessary that it be understood.
~ John Coltrane ~
Born September 23, 1926

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Enchanted Spirit is a non-denominational spiritual center of healing, support, self-improvement, personal guidance, education and writing. We publish multi-media works of New Age thought and information to encourage serenity and growth in individual life choices, advance the universal search for life's meaning, and promote tolerance for positive ideas from all philosophies and religious traditions, believing as we do that truth is where you find it.

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Last updated September 24th, 2004

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Answering Creativity's Call
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Rebecca Brents

Sometimes getting the right answer means asking the right question.

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Moon Signs: The Key to Your Inner Life
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